| Customer ServiceAt TeddyK Gifts we aim to offer first class service to our customers. If for any reason you are unhappy with your TeddyK Gifts shopping experience please do not hesitate to contact us via our Contact Form or by sending an email to info@teddykgifts.com. General Delivery InformationWe aim to dispatch all orders within 3-5 working days from receipt (excluding weekends and UK public holidays). During busy periods it might take slightly longer but you can expect to receive a UK mainland order at the very latest 10 days after ordering. Should you wish to place an urgent order please contact us first and we will do our best to help. The delivery time for personalised items will be longer as they are made to order. For birth announcements you need to add 7-10 days to the above and for ribbons and Send-a-Bears 1-2 days. Please note that orders paid by cheque are sent as soon as the cheque has cleared which will make the total delivery time longer. You can sign into your account at any time to view the status of your order. We will always send you an email when the order has been dispatched. Please see below for expected delivery times. Delivery within the United KingdomWe use Royal Mail to send our orders and due to their recent price increase we have been forced to change our postage charges. Royal Mail have raised their prices significantly but we have not!! Our low shipping charges still start at only £1.99 for orders sent 2nd Class. Our very low standard delivery charge for the UK is: 2nd Class (Delivery time 2-3 days): £1.99 for orders up to £25.99 and £2.99 for orders of £26 or more. 1st Class (Delivery 1-2 days): £2.99 for orders up to £25.99 and £3.49 for orders of £26 or more. Delivery to the Isle of Man and the Channel Islands may take slightly longer. Larger orders may be sent using alternative service providers. Worldwide DeliveryAll orders are sent Royal Mail First Class. Their delivery aim for Europe is within 3 working days and for international within 5 working days. Please see below for delivery charges: Europe The delivery charge is £3.50 for orders up to £30 and £6.99 for orders of £30 or more. Worldwide The delivery charge is £4.50 for orders up to £30 and £8.99 for orders of £30 or more. Cheque paymentsWhen paying by cheque please make it payable to "TeddyK Gifts" and sent to TeddyK Gifts You order will be dispatched as soon as your cheque has cleared into our bank account. Please note that orders for which no cheque has been received will be cancelled one month after ordering date. We always send an email to acknowledge receipt of the cheque so if you do not receive such an email within reasonable time from posting the cheque then please contact us. ReturnsWe offer a "no quibble" returns policy. If for any reason you would like to return an item we will offer a full refund provided the item is returned in perfect condition within 14 days of receiving the order. Postage for returns of unwanted goods are at the buyer's expense. Please make sure the item is adequately packaged and ask for a certificate of posting as we cannot be held responsible for items lost in the post. As personalised items are made to order we regret that they cannot be returned unless faulty. For the Birth Announcements you will receive an email with a proof and once you have approved it this proof becomes the template for the cards. In the unlucky event that the goods you receive are faulty or damaged in any way please contact us via email at info@teddykgifts.com within 7 days of receiving the order. Please do NOT send the item back without contacting us first. |
